Whitby Group Practice
Spring Vale Medical Centre, Rievaulx Road, Whitby, North Yorkshire, YO21 1SD
Tel: 01947 820888
Fax:
Out of Hours: 111

Complaints procedure

We are committed to doing our very best for you at all times. However we are aware that circumstances can arise where you would wish to make a complaint. We offer an informal in-house complaints procedure, and using this procedure does not in any way affect your right to complain to NHS England or the independent Parliamentary and Health Service Ombudsman should you so wish. You will be referred immediately to our Deputy Practice Manager who will give you full details of our procedure and help investigate the problem.

Please click here to get a copy of our leaflet “Patients’ Rights and responsibilities”.

Please note that we will not tolerate physical or verbal aggression under any circumstances - whether this is directed towards doctors, nurses, our staff or any other people on our premises. Our policy is to call the Police and we will remove patients from our list should this occur.

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