Whitby Group Practice
Spring Vale Medical Centre, Rievaulx Road, Whitby, North Yorkshire, YO21 1SD
Tel: 01947 820888
Fax:
Out of Hours: 111

Dispensary

Contact

  • Spring Vale Medical Practice - 01947 820444 
  • Robin Hoods Bay Surgery - 01947 880230

If you require a repeat prescription please allow 48 hours notice.

Prescription charges must be paid for on receipt. The charges are laid down by government policy. Pre-payment or exemption certificates must be presented.

  • Please return unused or out of date medications to the surgery
  • Please keep medications out of reach of children
  • All patients on regular repeat medication need to be seen for a review annually.


Ordering of Repeat Medications - Between 9:00am - 5:00pm Monday to Friday

There are a number of ways to order repeat medications
*please note Whitby Dispensary is closed Wednesday between 1.00pm - 2.00pm for staff training
** RHB Dispensary is closed Wednesday from 12:30pm
.


Order your medication online at any time - you will need to be registered for Patient Access
To find out more about ordering securely on line by registering for “EMIS Patient Access” click here or please ask our staff who will be happy to help set this up for you.

Voice Mail - Leave your order on our 24 hour voicemail - 01947 824124 at any time

Green Request Slip - the right hand side of your prescription is a request form for repeat medication. Tick the boxes next to the items you require and post it through the dispensary letter box in the lobby of Whitby Group Practice 
*Only repeat prescriptions specified on the green slip attached to your previous prescription can be ordered from our dispensary.

Letter - you will need to enclose a SAE if you want the prescription posted back to you

Personally - visit the surgery

Telephone - Contact the appropriate surgery and make your request.
*Please note that due to the heavy workload the phones can be really busy at times. Please be patient we are trying to answer the lines as soon as we can 

Details of repeat prescribing is computerised, it will help our staff enormously if you can quote your reference number (found on the green slip attached to your prescription) when you order.

Only repeat prescriptions specified on the green slip attached to your previous prescription can be ordered from our dispensary. Requests for all other prescriptions must be directed to your Doctor.

If you need to obtain your medicines urgently please telephone the Dispensary on 01947 820444 and let the staff know.
If the Dispensary is closed, please speak to a Receptionist or telephone the main surgery number 01947 820888.

We are a dispensing practice and can supply all necessary medication to those patients who live more than 1 mile from a chemist.

Electronic Prescription Service
A new way to tel your medicines and appliances. The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from. What does this mean for you? If you collect your repeat prescription from your GP you will not have to visit your GP Practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time. You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop. You may not have to wait as long a the pharmacy as there will be time for your repeat prescription to be ready before you arrive.

 

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