Named Accountable GP
Every patient at Whitby Group Practice is registered or allocated to a named GP who has overall responsibility for the care and support we provide to you.
Booking appointments - our GPs work part time in the practice and they are “paired” this means they work closely with another GP to provide full appointment availability to their patients.
It means that patients will have two GPs looking after them even though our medical records allocate you as being registered with only one – we would ask that you consider either doctor to be your GP when booking appointments.
If you are unsure who is your named accountable GP please ask the Receptionist.
All the doctors have 10 minute appointments.
In order to provide choice to patients who cannot easily get into our routine surgeries, such as those of you who work away, we now offer extended hours where you can book to see your doctor in an evening.
- Evening surgeries are from 6.30 pm to 7.40 pm on Thursdays
- Appointments for these surgeries should be pre-booked.
Please phone Reception during normal surgery daytime hours to find out when your doctor is doing an evening surgery (this works out at about once every 2 weeks)
- The surgery phone line is not open during extended hours and in an emergency you should contact the out of hours service
- We offer 2 walk-in appointments. However it is, of course, preferable to book your appointment to ensure you see your down doctor.
When attending for a pre-booked appointment please use the automated arrivals kiosk to check in (please ask staff to show you if you need any help) or report to the reception desk on arrival.
Please ask one of our receptionists about registering for Patient Facing Services - this would allow you to book your own appointments securely online.
Please report any difficulty with making appointments to your Doctor or our Practice Manager. We rely on your comments to optimise our service to you.